Refund Policy

1. Overview

At BugBrain, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our AI-powered autonomous testing platform subscriptions.

2. Free Trial Period

We offer a 14-day free trial for new users to evaluate our platform. No payment is required during the trial period. You can cancel anytime during the trial without being charged.

3. Money-Back Guarantee

3.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you're not satisfied with our service within the first 30 days of your paid subscription, we will provide a full refund.

3.2 Eligibility Criteria

To be eligible for the 30-day money-back guarantee:

• The refund request must be made within 30 days of your initial payment
• This applies only to first-time subscribers (not renewals)
• Your account must not have violated our Terms of Service
• You must provide a brief explanation of your dissatisfaction (to help us improve)

4. Subscription Cancellations

4.1 How to Cancel

You can cancel your subscription at any time through your account settings or by contacting our support team at support@bugbrain.tech.

4.2 Cancellation Terms

• Cancellations take effect at the end of your current billing period
• You will continue to have access to the service until the end of the paid period
• No refunds are provided for partial months or unused portions after the 30-day window
• Auto-renewal will be disabled upon cancellation

5. Refund Exclusions

Refunds are NOT available for:

• Subscription renewals (only new subscriptions qualify for the 30-day guarantee)
• Add-on purchases or additional services
• Requests made after 30 days from the initial payment date
• Accounts suspended or terminated for Terms of Service violations
• Enterprise or custom agreements (subject to contract terms)

6. Refund Process

6.1 How to Request a Refund

To request a refund:

1. Contact our support team at support@bugbrain.tech
2. Include your account email and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, the refund will be processed to your original payment method

6.2 Refund Timeline

• Refund approval: 2-3 business days
• Processing time: 5-10 business days
• Bank processing: May take an additional 3-5 business days depending on your bank

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks may result in immediate account suspension and may incur processing fees. We are committed to resolving billing disputes fairly and promptly.

8. Downgrade Policy

If you wish to downgrade your subscription plan instead of canceling:

• The downgrade will take effect at the start of your next billing cycle
• No partial refunds are provided for downgrades
• You will retain access to your current plan features until the billing cycle ends

9. Service Credits

In case of significant service outages or disruptions beyond our Service Level Agreement (SLA), we may offer service credits at our discretion. Service credits are applied to future billing and cannot be exchanged for cash.

10. Questions and Support

If you have questions about our refund policy or need assistance with a refund request, please contact us:

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the modified policy.